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Privacy Policy

Last Updated: October 15, 2023

1. Introduction

Ridi Shillo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ridishillo.com (the "Website") or use our services, including when you contact us, sign up for our newsletter, register for courses, or otherwise interact with us.

This policy applies to information we collect:

  • On our Website
  • In email, text, and other electronic messages between you and our Website
  • Through mobile and desktop applications you download from our Website
  • When you interact with our advertising and applications on third-party websites and services

Please read this policy carefully to understand our policies and practices regarding your information. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you provide directly to us, including:

  • Personal Information: When you sign up for our services, register for a course, fill out contact forms, or subscribe to our newsletter, we may collect your name, email address, postal address, phone number, and other similar contact information.
  • Profile Information: If you create an account with us, we may collect information such as your username, password, profile picture, and preferences.
  • Payment Information: If you make a purchase through our Website, we collect payment information, including credit card numbers, billing address, and other financial information. This information is processed securely through our third-party payment processors.
  • Communication Information: We collect information when you communicate with us, such as when you request information, provide feedback, or participate in surveys.

2.2 Information We Collect Automatically

When you visit, use, or navigate our Website, we may collect certain information automatically, including:

  • Usage Information: We collect information about your interactions with our Website, such as pages visited, time spent on those pages, links clicked, and actions taken.
  • Device Information: We collect information about the device you use to access our Website, including device type, operating system, browser type, IP address, and mobile device identifiers.
  • Location Information: We may collect approximate location information based on your IP address or more precise location information with your consent.
  • Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing behavior and to better understand how you use our Website. For more information, please see the section titled "Cookies and Tracking Technologies" below.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

  • Business Partners: We may receive information about you from our business partners, such as when they co-sponsor events or offer joint educational opportunities.
  • Social Media Platforms: If you choose to connect your social media account to our Website, we may receive certain information about you from the social media platform, such as your name, email address, and profile information.
  • Service Providers: We may receive information from our service providers who help us with various aspects of our business operations.

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Provide and Manage Services

  • To provide you with access to our Website and services
  • To process and manage course registrations and purchases
  • To respond to your inquiries and provide customer support
  • To personalize your experience on our Website
  • To facilitate communication regarding our services

3.2 Marketing and Communications

  • To send you promotional materials, newsletters, and other communications
  • To conduct surveys and collect feedback
  • To inform you about events, courses, and other services that may be of interest to you
  • To maintain our list of contacts

3.3 Analytics and Improvement

  • To analyze usage patterns and trends on our Website
  • To improve our Website, services, and user experience
  • To develop new products, services, or features
  • To conduct research and analysis to better understand our customers

3.4 Security and Protection

  • To protect our Website, services, and users from fraud, unauthorized activity, and security threats
  • To enforce our terms of service and other policies
  • To comply with legal obligations and resolve disputes

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Your Consent

We may share your information when you give us permission to do so.

4.2 Service Providers

We may share your information with service providers who perform services on our behalf, such as website hosting, data analysis, payment processing, order fulfillment, customer service, and marketing assistance. These service providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

4.3 Business Transfers

If we are involved in a merger, acquisition, sale of assets, bankruptcy, reorganization, dissolution, or similar transaction or proceeding, your information may be transferred as part of that transaction or proceeding. We will take reasonable steps to ensure the continued protection of your personal information in accordance with this Privacy Policy.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to enforce our terms of service or other agreements, protect our rights, property, or safety, or the rights, property, or safety of others.

4.5 Aggregated or De-identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for various purposes, including to improve our products and services and for business or marketing purposes.

5. Cookies and Tracking Technologies

5.1 What Are Cookies

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the owners of the site. Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your device when you go offline, while session cookies are deleted as soon as you close your web browser.

5.2 How We Use Cookies

We use cookies and similar tracking technologies for the following purposes:

  • Essential Cookies: These cookies are necessary for the Website to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
  • Analytical/Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website. They help us know which pages are the most and least popular and see how visitors move around the site.
  • Functionality Cookies: These cookies enable the Website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
  • Targeting Cookies: These cookies may be set through our Website by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other websites.

5.3 Your Cookie Choices

You can control and manage cookies in various ways. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Website may become inaccessible or not function properly.

Additionally, we provide a cookie management tool on our Website that allows you to choose which types of cookies you accept or reject. You can access this tool by clicking on the "Cookie Settings" link in the footer of our Website.

5.4 Do Not Track Signals

Some web browsers may transmit "do not track" signals to websites with which the browser communicates. Our Website does not currently respond to these "do not track" signals.

6. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please understand that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We regularly review our security procedures and consider appropriate new security technology and methods. However, despite our reasonable efforts, no security measure is ever perfect or impenetrable.

7. Your Privacy Rights

7.1 Access and Control of Your Information

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access and receive a copy of your personal information
  • The right to rectify or update your personal information
  • The right to delete your personal information
  • The right to restrict or object to our processing of your personal information
  • The right to data portability
  • The right to withdraw your consent (where processing is based on consent)

To exercise these rights, please contact us using the contact information provided at the end of this Privacy Policy.

7.2 Marketing Communications

You can opt out of receiving marketing communications from us by clicking on the "unsubscribe" link in any marketing email we send you, or by contacting us using the contact information provided at the end of this Privacy Policy.

7.3 Canadian Privacy Rights

Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, Canadian residents have the right to access their personal information, correct any inaccuracies, and withdraw consent to the collection, use, or disclosure of their personal information. To make such a request, please contact us using the contact information provided at the end of this Privacy Policy.

8. Children's Privacy

Our Website is not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information as quickly as possible. If you believe that we might have any information from or about a child under 16, please contact us using the contact information provided at the end of this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date. If we make material changes to this Privacy Policy, we will notify you by email (if you have provided your email address) or by means of a notice on our Website prior to the change becoming effective.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Ridi Shillo
1250 West Hastings Street
Vancouver, BC V6E 2M4
Canada

Email: [email protected]
Phone: +1 (604) 555-7890

We will respond to your inquiry as soon as reasonably possible and within the timeframes required by applicable law.

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